DELIVERY & RETURNS INFORMATION
UK NATIONWIDE DELIVERY
Delivery costs are calculated by weight at checkout. Orders up to 2kg are charged at £6.95. Orders above 2kg are charged at £12.95.
All orders are sent via a Tracked 1-2 day delivery. Please provide contact details at checkout to keep you updated on your delivery status.
We dispatch orders Monday-Thursday. This is to reduce the likelihood of your plants sitting in the post office depot over the weekend and to ensure they arrive as quickly as possible. Please send us any delivery information that will help the order arrive quickly and safely to you.
If you are in a rush please just let us know.
We do not currently offer delivery to any countries other than the UK.
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LOCAL DELIVERY IN FROME
We cannot accept returns of live plants online or in store.
We do accept online returns of all other non-perishable products within 7 days, as long as they are in exactly the same condition as when they left our shop. Unfortunately we cannot cover the cost of returns and recommend you retain a proof of posting for your parcel. Once returns have been accepted you will receive email confirmation and your payment will be refunded to you within 7 days.
If your plant arrives damaged on delivery we will compensate you a suitable percentage refund. We cannot accept damage claims without photographic evidence of arrival condition.
If there is a problem with your order please notify us within 24 hours of delivery.
If your parcel arrives damaged please photograph BEFORE and after opening. We cannot accept postal claims without photographic evidence of arrival condition.
We do our best to portray a true and accurate photograph and description of what your plant will be like. However, all plants vary and are individual. If you are looking for something in particular please send us an email and we can take a photo of your particular specimen.
We try to recycle and reuse boxes where possible, so your order may arrive in a box with different branding/product descriptions to what's in your order. Any packaging we buy new is biodegradable, including paper packing tape, biodegradable bubble wrap and dissolvable starch packing peanuts. Please be mindful when sorting your packaging after use and get in touch if you have any questions.