Our bricks and mortar shop is now closed due to Covid-19. Shop with us online for UK delivery, local pick up or local delivery within Frome. Our next online restock is Thursday 3rd December 5pm.

SHIPPING INFORMATION

DELIVERY

We dispatch orders within 1-2 days Monday - Thursday. All parcels are sent via Royal Mail Tracked 2-3 Day Delivery. Any orders placed Thursday after 12pm - Sunday will be sent the following week. This is to reduce the likelihood of your plants sitting in the post office depot over the weekend and to ensure they arrive as quickly as possible. Please send us any delivery information that will help the order arrive quickly and safely to you.

If you are in a rush please just let us know.

Your UK delivery cost will be calculated by weight at checkout. Orders up to 2kg are charged at £5.50. Orders between 2kg and 5kg are charged at £10.50. All orders are tracked so please provide contact details at checkout to keep you updated.

We do not currently offer delivery to any countries other than the UK.

CLICK AND COLLECT

Pilea offers the option of free contactless local pick up at checkout where customers can collect orders safely from our Frome store Monday-Friday. You will receive a 'ready for pick up' email once your order is ready to collect. Please email through lockdown to check we will be in-store when you'd like to collect. We can usually have your order ready within 1-24 hours. Orders must be collected within 7 days of purchasing.

LOCAL DELIVERY IN FROME

During lockdown Pilea offers the option of contactless local delivery within a 1.5 mile radius of our shop in Frome. There is a minimum order value of £5. Orders over £30 will be delivered for free. All orders under £30 will be delivered for £2.95. Please enter your Frome address at checkout to enable our website to give you the option of local delivery.

Local deliveries will take place every Friday through lockdown from 13.11.20. Please send us any information that will help us to find your address easily. If you aren't going to be in on a Friday please send us a detailed description of where you'd like the plants to be left. This must be a safe, warm and dry spot for the plants!

RETURNS

We cannot accept returns of live plants.

We do accept online returns of all other products within 7 days, as long as they are in exactly the same condition as when they left our shop. Unfortunately we cannot cover the cost of returns and recommend you retain a proof of posting for your parcel. Once returns have been accepted you will receive email confirmation and your payment will be refunded to you within 7 days.

If your plant arrives damaged we will compensate you a suitable percentage refund. We cannot accept damage claims without photographic evidence of arrival condition.

If there is a problem with your order please notify us within 24 hours of delivery.

DAMAGED PARCELS

If your parcel arrives damaged please photograph BEFORE and after opening. We cannot accept postal claims without photographic evidence of arrival condition.

OUR HOUSEPLANTS

We do our best to portray a true and accurate photograph and description of what your plant will be like. However, all plants vary and are individual. If you are looking for something in particular please send us an email and we can take a photo of your particular specimen.

WORKSHOPS

All workshops have been rescheduled until further notice. Once it is safe to hold workshops again we will email all bookings new dates to choose from.
If you need to cancel your workshop place please contact us at least 48 hours prior to the workshop you're booked into in order to rebook onto a later date. We cannot rebook for a later date without 48 hours notice. The cost of our workshops are per person. This includes all the materials you need, instructions to take home, a glass of fizz upon arrival and full tuition. If you wish to bring your own drinks and snacks you are more than welcome to. If you can't make any of the workshop dates, or the date you planned is already full, simply email us and we'll try our best to accommodate you.