DELIVERY & RETURNS INFORMATION

UK NATIONWIDE DELIVERY

DELIVERY COSTS

Delivery costs are calculated by weight at checkout.

0-2kg	£6.95
2-3kg	£9.95
3-5kg	£12.95
5-10kg	£14.95
10-20kg	£18.95

DELIVERY TIMES

All orders are sent via a Tracked 24 hour delivery with Royal Mail or Parcelforce. Please provide contact details at checkout to keep you updated on your delivery status.

We dispatch orders Monday-Thursday. This is to reduce the likelihood of your plants sitting in the courier depot over the weekend and to ensure they arrive as quickly as possible. Please send us any delivery information that will help the order arrive quickly and safely to you.

If you are in a rush please just let us know.

We do not currently offer delivery to any countries other than the UK.

CLICK AND COLLECT

Pilea offers the option of free local pick up at checkout where customers can collect orders from our Frome store Monday to Saturday 10-4. You will receive a 'ready for pick up' email once your order is ready to collect. We can usually have your order ready within 1 hour. Orders must be collected within 7 days of purchasing.

LOCAL DELIVERY IN FROME

Pilea offers the option of local delivery within a 1.5 mile radius of our shop in Frome. There is a minimum order value of £5. All orders will be delivered in person for £2.95. Please enter your Frome address at checkout to enable our website to give you the option of local delivery.

Please send us any information that will help us to find your address easily. If you need the delivery to take place on a particular date please get in touch before placing your order.

If you are interested in delivery but are further than our local delivery radius please send us an email and we can provide a quote.

RETURNS

We cannot accept returns of live plants online or in store.

We do accept online returns of all other non-perishable products within 7 days, as long as they are in the same condition as when they left our shop. Unfortunately we cannot cover the cost of returns and recommend you retain a proof of posting for your parcel. Once returns have been accepted you will receive email confirmation and your payment will be refunded to you within 7 days.

If your plant arrives damaged on delivery we will compensate you a suitable percentage refund. We cannot accept damage claims without photographic evidence of arrival condition.

If there is a problem with your order please notify us within 24 hours of delivery.

DAMAGED PARCELS

If your parcel arrives damaged please photograph BEFORE and after opening. We cannot accept postal claims without photographic evidence of arrival condition.

OUR HOUSEPLANTS

We do our best to portray a true and accurate photograph and description of what your plant will be like. However, all plants vary and are individual. If you are looking for something in particular please send us an email and we can take a photo of a particular specimen for you.

OUR PACKAGING

We try to recycle and reuse boxes where possible, so your order may arrive in a box with different branding/product descriptions to what's in your order. Any packaging we buy new is biodegradable, including paper packing tape, biodegradable bubble wrap and dissolvable starch packing peanuts. Please be mindful when sorting your packaging after use and get in touch if you have any questions.